FAQ's / Terms and Conditions:
1. How do we pay for orders?
Payment options are available through gcash or Banco de Oro deposits.
2. Can we pay for orders upon pick-up?
Due to the nature of our products (personalized and made to order), we only begin processing orders upon payment.
3. How do we get our orders?
Orders can either be picked up or sent through courier. Shipping charges are shouldered by the buyer. For Metro Manila orders, we ship via Xend Express and Air21 for provincial deliveries. For more info on shipping weight and fess, please refer here.
We have pick up points in the following areas:
a. Paco, Manila (near t. Peter Catholic School)
b. Asuncion St., Binondo, Manila (near San Fernando bridge)
c. Palladium Subdivision (across Wack Wack)
4. How long before we get our orders?
Generally, we ask for a lead time of 3-4 busines days for production, after we receive payment. Business days are Mondays to Fridays excluding Saturdays, Sundays and Holidays. This time frame is applicable only to regular orders. For volume or special orders, lead time may vary. We will indicate in your confiramtion email if your orders will require more time to finish.
5. Can I see a sample of my order before ordering or printing?
Unfortunately, we do not furnish drafts for approval. however, we take responsibillty in ensuring that the correct spelling of the names will be used in your order. It is important that you provide us with the correct information as this will be the basis in our production.
Should we make some error based on your written istructions, we will replace them free of charge, as long as you notify us within 5 business days of receiving your order. Errors reported after the 5 day period will not be entertained, so please check your items when you have received them.
6. Can we choose a specific font or color for the names?
Generally, the type of font used is as seen on the product sample posted on site. You may request for other font type to be used, but take into consideration that some designs and fonts may not be compatible together.
Since names could be long or short, we will determine the font size depending on the space and size of the product ordered.
1. How do we pay for orders?
Payment options are available through gcash or Banco de Oro deposits.
2. Can we pay for orders upon pick-up?
Due to the nature of our products (personalized and made to order), we only begin processing orders upon payment.
3. How do we get our orders?
Orders can either be picked up or sent through courier. Shipping charges are shouldered by the buyer. For Metro Manila orders, we ship via Xend Express and Air21 for provincial deliveries. For more info on shipping weight and fess, please refer here.
We have pick up points in the following areas:
a. Paco, Manila (near t. Peter Catholic School)
b. Asuncion St., Binondo, Manila (near San Fernando bridge)
c. Palladium Subdivision (across Wack Wack)
4. How long before we get our orders?
Generally, we ask for a lead time of 3-4 busines days for production, after we receive payment. Business days are Mondays to Fridays excluding Saturdays, Sundays and Holidays. This time frame is applicable only to regular orders. For volume or special orders, lead time may vary. We will indicate in your confiramtion email if your orders will require more time to finish.
5. Can I see a sample of my order before ordering or printing?
Unfortunately, we do not furnish drafts for approval. however, we take responsibillty in ensuring that the correct spelling of the names will be used in your order. It is important that you provide us with the correct information as this will be the basis in our production.
Should we make some error based on your written istructions, we will replace them free of charge, as long as you notify us within 5 business days of receiving your order. Errors reported after the 5 day period will not be entertained, so please check your items when you have received them.
6. Can we choose a specific font or color for the names?
Generally, the type of font used is as seen on the product sample posted on site. You may request for other font type to be used, but take into consideration that some designs and fonts may not be compatible together.
Since names could be long or short, we will determine the font size depending on the space and size of the product ordered.